FAQ

• How long does the recovery process take?

The recovery process starts with our exhaustive review of your files. This can be completed within 1-2 days depending on your caseload. Your demand letters are then carefully crafted to demonstrate the underpayments and nonpayment. Once the insurance carrier receives the demand letter, they are obligated to respond within 30 days to avoid further legal action. This process is successful in recovering money owed to you while avoiding litigation.

• What documents do we collect?

We require each patient's intake documentation, a billing ledger and insurance information to paint a comprehensive picture of each claim. An updated billing ledger allows us to identify payout discrepancies and get to work on your cases.

• Does your medical practice need to scan these files first?

No. Capture Collections will come to your location and process your files for you no matter where you're located in Florida. Our designated team members are equipped and ready for appointments based on your availability.

• What kind of returns can your office expect?

Depending on the scale of your PIP cases you can expect to see a 15-25% return on your cases dating back five years. These files are viable and have gaps in payouts that can still be recovered before their expiration. 

• Why choose Capture Collections?

We are dedicated to providing you with the highest level of service and professionalism. We pride ourselves on transparency, trustworthiness and producing tangible results for your practice. We value the relationships we garner with our clients and take every opportunity to ensure complete satisfaction for you and your staff.